|Baez Party Productions
General Information and Policies
*Reservations- To inquire about any products we have available, please contact us. You may contact us either through email,
fax, phone, or simply fill out the information requested on our Contact Us page. If you are interested in a specific type of
product that you do not see online, please notify us so we may accommodate your needs. When confirming an event, a
deposit & signed contract is required to ensure the availability of the products requested, and your party/event date. If there
*Delivery & Pick Up- All products are delivered in a timely manner. We arrive approximately thirty minutes before the event
or at the time of your request. We occasionally deliver some items the night before to conform to your needs in preparing to
decorate for your event. Only accept and return rental items to Baez Party Productions staff. Identify through staff uniform. If
you ever have any doubts, contact us immediately. You are responsible for any rental items that are in your possession.
Please do not abandon the rental items. Anything that is missing will be your responsibility. A delivery fee is applicable to all
events. If the unit is picked up in a condition that is different from when we delivered- filled with mud, dirt, candy stuck to the
equipment or other stains, a cleaning fee may be applicable, depending on the condition of the bounce house.
*Operating Equipment- All products, whether they are concession machines, Inflatables, or tables and chairs, are sanitized
and ready for use. All inflatable units are delivered to you with a verbal explanation on how to use. All Inflatables have
guidelines in which clients must adhere to, to ensure the safety of all adults and children using the unit. If you should encounter
a problem with the unit, immediately step out of the inflatable in a calm and orderly manner. DO NOT allow anyone to enter the
unit. Check connections and possible house breaker. If there is no resolution, contact Baez Party Productions, and a
knowledgeable and fully trained associate will arrive at your event site to assist you. Make sure that the area where the
equipment will be near is free and clear of debris (plastic or paper bags especially) that could get into the equipment-such as
the blower, and make the unit inoperable.
*Freshness- Any and all type of consumables, i.e. Cotton candy, snow cone syrup, popcorn, and food used and prepared with
& cooked for catering, is fresh and prepared in a sanitary manner.
*Damages- If there are any damages that occur while operating an inflatable, or any other product, contact Baez Party
Productions immediately so that we may assist you as quickly as possible. If you are using an inflatable unit, simply turn off the
machine so that it may deflate. It is IMPERATIVE that you do not try to correct the situation yourself or continue to operate the
unit! You may be held liable for any damages to products- stains on linens, cigarette and/or candle burns, breakage of glass
items, missing items not there at the time of collection, damage to any of our equipment. Full reimbursement for the products
missing or damaged will be made.
*Set Up- Whether your event is taking place at home, in a banquet hall, or at a park (park name and shelter number), please
notify us of the exact location of the venue. If the wrong address is given and extra mileage incurs, there will be an additional
fee for the difference in distance traveled. If you are holding your event at a park and are renting an inflatable unit, a generator
is usually rented along with the equipment. Most parks require generators to run the operation of bouncers. We have
generators available to fit your needs. We will also need to know the approximate size as to where an inflatable product will be
in use. Inflatable bouncers or games are to be used in an open area. If you are aware of the size, we will be more than happy
to assist in measuring the site. If there are items such as furniture in your event space that needs to be moved by our team, an
additional fee will be applied. An event set up fee is applicable to most events. Event set up is based on the number of
guests. For events with catering, we require 1 server for every 25 guests.
*Weather- All clients will be contacted before an event is to begin during the times of in climate weather. It is solely up to the
client to proceed with their event if they choose to. If you decide to cancel services before the time of delivery, your deposit will
remain active on file for one year. You will have one year to utilize the deposit for another event. If you decide to cancel the
party after we arrive at the site, your deposit is non refundable. If you decide to change the location after we set up, a fee will
be added to your invoice. There are no time guarantees as to when the alternate location delivery will be- will solely depend on
the amount of deliveries we have scheduled there after. If you decide to continue with your event, even though the weather is
inclimate, no refund will be given.
With respect to proceeding during inclimate weather, all parties utilizing inflatable products and concession machines, must
vacate the unit immediately in a safe and orderly fashion and turn off all machines. Machines must be places under a shelter to
avoid damage. Inflatable blowers must be turned off as well. This is simply to ensure the safety of all using the machine.
#1- The company has to be licensed & insured.
#2- They should be a registered vendor with county parks & recreations department.
#3- When signing a contract, make sure the company provides safety rules and guidelines to
follow. Always read the fine print!!
#4- Make sure the equipment you receive is clean and in working condition.
#5- You as a customer should be able to reserve your
complete event with one company. This will save you money and time.
#6- The company should have flexible payment methods, such as: credit cards, checks, money
orders, & cash.
#7- They should provide you with a valid rental contract upon your reservation and an invoice
reflecting a "paid" status.
|General Information & Policies
|Seven Things You Should Know Before Hiring a Party Rental